Refund & Cancellation Policy

1. Subscription Cancellation

You can cancel your paid subscription at any time from your account settings. When you cancel, your subscription remains active until the end of your current billing cycle. After cancellation, your account will automatically revert to the Free plan.

2. Downgrades

If you downgrade to a lower-tier plan, the new plan rate takes effect at the start of your next billing cycle. You will continue to have access to your current plan's features until the end of the current billing period.

3. Refund Eligibility

Since Priceopia offers a permanently free plan with no credit card requirement, we encourage you to evaluate the service thoroughly before upgrading. Refund requests for paid subscriptions are handled on a case-by-case basis:

• Within 7 days of the initial upgrade: If you upgrade from the Free plan to a paid plan and request a refund within 7 days of the first payment, we will issue a full refund, provided the account has not been used for significant commercial tracking activity (defined as tracking more than 50 products during the refund window).
• Recurring billing cycles: Subsequent billing cycles are non-refundable. You are responsible for cancelling your subscription before the next billing date to avoid future charges.
• Annual billing (when available): Annual subscriptions are eligible for a prorated refund within 14 days of payment, minus a 10% administrative fee.

4. How to Request a Refund

To request a refund, email us at billing@priceopia.com with your account email and the reason for the request. We aim to respond within 2 business days and process approved refunds within 5–10 business days to the original payment method.

5. Chargebacks

We encourage you to contact us before initiating a chargeback with your bank or card issuer. Chargebacks initiated without first contacting us may result in account suspension. Our payment processor may also dispute chargebacks on our behalf with evidence of service delivery.

6. Free Plan

The Free plan is available at no cost and does not require a credit card. Since no payment is collected, no refund is applicable. You can stop using the Free plan at any time by deleting your account.

7. Payment Processing

All payments are processed by our Merchant of Record, a third-party payment processor that handles billing, taxes (including VAT and sales tax), and refund processing on our behalf. Refunds will appear on your statement as a credit from the payment processor.

8. Contact

Questions about refunds or cancellations? Email us at billing@priceopia.com.